My online contacts with Sydney String Center inspired confidence. They were asking all the right questions and they even have an online form to upload info and photos if you want to consign an instrument. They seemed aware of their market and told me that they weren't interested in consigning the viola, since they were overstocked in that area.
When I actually went there, I was a bit dismayed. It's way out in the suburbs, in a very unimpressive little building (could be a dry cleaner). I had a `10:00 appointment and arrived early, before they opened, and there was no place to wait, or even a place to sit down. I just had to stand in the blazing (and I mean blazing) sun. Eventually I took a little walk around the neighborhood, which was basically residential but had a car dealership plopped in the middle of it. Weird. At least there were trees, so some shade.
When I finally got inside, I wondered if I was even in the right place. It certainly lacked the gravitas that I associate with a big city violin dealer. No low lighting and dark wood cabinets. Instead, there was lots of music-themed merch. A big business in rental instruments. Definitely a focus on kids, on young students.
The rep who actually met with me allayed my fears somewhat. We went to a private room. She wanted to know all about the instrument, both technically and anecdotally. She understood everything I said and took it all very seriously.
She took the violin away to be examined by their violin maker. I wished I could have talked to him as well, but I can understand why he wouldn't want to have to speak directly to every customer. When she came back with her report, I could tell that she had accurately relayed my observations and concerns, and the luthier's comments were on point; specifically, that the bass bar was now where it should be for that violin, but that they would need to reset the neck because the instrument had not been played in several years.
The required repairs were $1500. The consignment arrangement was that they would keep 25% of the sale price (which I gather is good, since some dealers keep 30%). They will list it at $80,000. The extensive repairs (though well-done) and some other minor flaws may allow a buyer to knock that down a little.
They have another Smith violin on consignment, and several instruments by his students, so the rep said she was thinking of putting together a sort of exhibition of them. I gave her information about Geoffrey and a list of links to the YouTube uploads, which she thought she could use in the exhibition. She said potential buyers like knowing something about the history of the instrument.



